Policy

Privacy Policy

techcadd Computer Education — techcaddmohali.com

Last updated

1. Introduction

techcadd Computer Education (“we”, “us”, or “our”) operates the website techcaddmohali.com (the “Site”). This Privacy Policy explains how we collect, use, store, disclose and protect the personal information of visitors, enquirers, students and other individuals who interact with us through the Site, by telephone, by email, or in person at our centre.

We are committed to protecting your privacy and handling your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

By using our Site or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Site or provide your personal data.

2. Information We Collect

2.1 Personal Data You Provide

When you fill out a contact form, enquiry form, or enrolment form — whether on the Site, by telephone or in person — we may collect:

  • Full name
  • Email address
  • Phone number
  • Course or programme of interest
  • Educational background and qualifications
  • Postal address (where required for enrolment records)
  • Payment details (collected at the centre; not collected through this Site)

2.2 Usage Data

When you visit the Site, our servers and analytics services may automatically collect:

  • IP address (anonymised where possible)
  • Browser type and version
  • Operating system
  • Referring URL and exit pages
  • Pages visited, time spent on each page, and click patterns
  • Date and time of access
  • Device type (desktop, mobile, tablet)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect usage data and improve your browsing experience. For full details, please refer to our Cookie Policy.

3. How We Collect Information

3.1 Directly from You

We collect personal data when you voluntarily provide it, including when you fill out an enquiry or contact form on the Site, call or visit us at the centre, enrol in a course, or correspond with us by email.

3.2 Automatically

Certain information is collected automatically through cookies, server logs and third-party analytics tools (such as Google Analytics) when you browse the Site. This data is typically aggregated or anonymised and is used to understand how visitors use the Site.

3.3 From Third Parties

We may occasionally receive your information from third-party sources, such as advertising platforms (e.g. Google Ads, Meta Ads) when you interact with our advertisements, or from educational referral partners where you have given them consent to share your details with us.

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • Course counselling and enquiry handling: To respond to your enquiries about courses, fees, schedules and other programme details.
  • Enrolment and administration: To process your admission, manage your student record, issue certificates and maintain attendance records.
  • Communication: To send you course-related updates, batch schedules, reminders, and (where you have opted in) promotional information about new courses and offers.
  • Analytics and Site improvement: To analyse how visitors use the Site, identify popular content, diagnose technical issues and improve the overall user experience.
  • Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Legitimate business interests: To protect the security of the Site, prevent fraud, and enforce our terms and policies.

5.1 Under the DPDPA 2023 (India)

We process your personal data on one or more of the following grounds:

  • Consent: Where you have given clear, informed and specific consent — for example, by submitting an enquiry form or opting in to receive marketing communications.
  • Legitimate uses: Where the processing is reasonably expected by you and necessary for the purpose for which the data was provided (e.g. responding to your course enquiry, processing your enrolment).
  • Compliance with law: Where we are required to process your data to comply with a legal obligation.

5.2 Under the GDPR (EU/EEA Visitors)

For visitors from the European Union or European Economic Area, we rely on the following legal bases under Article 6 of the GDPR:

  • Consent (Article 6(1)(a)): Where you have given explicit consent to the processing, such as subscribing to marketing emails or accepting non-essential cookies.
  • Contractual necessity (Article 6(1)(b)): Where processing is necessary to perform or prepare to enter into a contract with you, such as processing your course enrolment.
  • Legitimate interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests (e.g. improving the Site, responding to enquiries) and those interests are not overridden by your rights.
  • Legal obligation (Article 6(1)(c)): Where processing is required to comply with a legal obligation to which we are subject.

6. Cookie Policy Summary

Our Site uses cookies and similar technologies. A cookie is a small text file stored on your device when you visit the Site. We use the following categories of cookies:

  • Strictly necessary cookies: Required for the Site to function correctly (e.g. session management, security tokens). These cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with the Site by collecting information anonymously (e.g. Google Analytics).
  • Functional cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.
  • Marketing cookies: Used to track visitors across websites and display relevant advertisements (e.g. Google Ads remarketing, Meta Pixel).

You can manage your cookie preferences through your browser settings or through the cookie consent mechanism on our Site. For full details — including the specific cookies we use, their purpose and duration — please see our Cookie Policy.

7. Data Sharing and Disclosure

We do not sell, rent or trade your personal data to any third party for their marketing purposes.

We may share your data with the following categories of recipients, only to the extent necessary for the purposes described in this policy:

  • Service providers: Third-party services that assist us in operating the Site and conducting our business, including hosting providers, analytics services (Google Analytics), email delivery services and payment processors. These providers are contractually obligated to use your data only for the purposes we specify and in accordance with this policy.
  • Advertising partners: Where you have consented to marketing cookies, limited data may be shared with advertising platforms (Google Ads, Meta) to measure campaign effectiveness and serve relevant advertisements.
  • Legal requirements: We may disclose your data if required to do so by law, regulation, legal process, or enforceable governmental request, or where disclosure is necessary to protect our rights, safety, or property.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change and the choices you may have.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:

  • Enrolment and student records: Retained for a minimum of 7 years from the date of course completion, in accordance with educational record-keeping requirements and for the purpose of issuing duplicate certificates.
  • Enquiry data: Retained for up to 2 years from the date of the last interaction, after which it is deleted or anonymised unless you enrol or provide fresh consent.
  • Analytics data: Aggregated and anonymised analytics data may be retained indefinitely. Identifiable analytics data (such as IP-based logs) is retained for up to 14 months, in line with Google Analytics data retention settings.
  • Marketing data: If you opt in to receive marketing communications, we retain your contact details until you unsubscribe or withdraw consent.

When personal data is no longer required, it is securely deleted or irreversibly anonymised.

9. Your Rights Under DPDPA 2023

If you are located in India, the Digital Personal Data Protection Act, 2023 grants you the following rights in respect of your personal data:

  • Right to access: You have the right to obtain confirmation of whether we process your personal data and to request a summary of the data held about you.
  • Right to correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
  • Right to erasure: You have the right to request erasure of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations.
  • Right to grievance redressal: You have the right to register a complaint with our Grievance Officer (see Section 15) if you believe your data has been mishandled. If your grievance is not resolved satisfactorily, you may escalate it to the Data Protection Board of India.
  • Right to nominate: You have the right to nominate another individual to exercise your data rights on your behalf in the event of your incapacity or death.

To exercise any of these rights, please contact us at info@techcadd.com.

10. Your Rights Under GDPR

If you are located in the European Union or European Economic Area, the General Data Protection Regulation grants you the following rights:

  • Right of access (Article 15): You may request a copy of the personal data we hold about you.
  • Right to rectification (Article 16): You may request that we correct inaccurate or incomplete personal data.
  • Right to erasure (Article 17): You may request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to restriction of processing (Article 18): You may request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
  • Right to data portability (Article 20): You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another controller.
  • Right to object (Article 21): You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent (Article 7(3)): Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please email us at info@techcadd.com. We will respond to your request within 30 days.

11. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. These measures include:

  • Encryption: Data transmitted between your browser and our Site is encrypted using TLS/SSL (HTTPS). Sensitive data at rest is encrypted using industry-standard encryption protocols.
  • Access controls: Access to personal data is restricted to authorised personnel on a need-to-know basis. Staff members with access to student records are bound by confidentiality obligations.
  • Regular audits: We conduct periodic reviews of our data collection, storage and processing practices to identify and address potential vulnerabilities.
  • Secure hosting: Our Site is hosted on infrastructure that maintains appropriate physical, technical and administrative safeguards.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your information.

12. Children’s Privacy

Our courses and services are not directed at children under the age of 18 years. We do not knowingly collect personal data from children under 18 without verifiable parental or guardian consent.

Where a student under 18 enrols in one of our courses, enrolment is carried out by the parent or legal guardian, who provides the necessary personal data and consent on the student’s behalf. The parent or guardian acts as the Data Principal (under DPDPA 2023) for the purpose of the student’s data.

If we become aware that we have collected personal data from a child under 18 without appropriate parental consent, we will take steps to delete that data promptly. If you believe we may have collected information from a child without consent, please contact us at info@techcadd.com.

Our Site may contain links to third-party websites, services or resources that are not operated or controlled by us. This Privacy Policy applies only to our Site and does not cover any third-party websites.

We are not responsible for the privacy practices, content or security of any third-party websites. We encourage you to review the privacy policy of every third-party website you visit before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make changes:

  • The “Last updated” date at the top of this page will be revised.
  • For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify you — for example, by posting a prominent notice on the Site or by sending an email to enrolled students.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the Site after any changes to this policy constitutes your acceptance of the updated terms.

15. Grievance Officer / Contact

If you have any questions, concerns or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise any of your rights described above, please contact us:

For the purposes of the DPDPA 2023, the Grievance Officer can be reached at the email address above. Please mark the subject line of your email as “Privacy Grievance” to ensure it is directed to the appropriate person.

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve grievances within 30 days of receipt.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India (under the DPDPA 2023) or with your local supervisory authority (under the GDPR, if applicable).

CoursesWhatsAppCallEnquire